Supplier Technical Support and Guidance

If you have not used the system before, we recommend that you take the time to read the useful Supplier Guides that help you with using particular areas of the bank muscat eSourcing Portal. You may access the information on this Supplier Technical Support and Guidance page after you have registered or logged on.

Contact Us

If you have any technical problems using the bank muscat eSourcing Portal and cannot find a solution in the guidance documents above, please contact the eSourcing Helpdesk Number - (800 71117) +968 800 71117 from Sunday to Thursday (8:00 AM – 5:00 PM, GMT+4) or email at sourcingsupport@jaggaer.com.

To help us deal with your enquiry as promptly as possible please be ready with the following information:

• Organization Name
• RFI/RFQ code or title

Please note that we recommend you to start completing your tender response early so that you identify any areas where you need help as soon as possible, as the helpdesk team are likely to be very busy in the days leading up to tender deadlines.

The eSourcing Helpdesk will only be able to assist with technical queries relating to the use of the eSourcing system.

If you have any queries regarding the content of the tender process or tender documentation, you should send a message through the secure messaging service within each RFI / RFQ you are working on. In some tender processes, questions that bank muscat considers to be of wider interest may be collated and answered centrally to ensure that all interested parties have equal access to information in the eSourcing Portal.